Wednesday, 19 June 2024 16:14

5 Questions to Ask Moving Companies in Denver, Colorado

Have you found the new dream home for your family and have started mapping out your move? That new space will represent a significant transition for your entire family, and much will change in this new chapter. But, before you can start the relocation process, you'll need to find the right option for you among the many moving companies in Denver, Colorado.

From small local movers to large nationwide chains, there are plenty of moving services in the metro area that can effectively support your transition. And while you can learn a lot from company websites and online reviews, those digital resources don't always provide a complete picture. This guide will help you develop a stronger understanding of many movers in Denver, CO, and help you narrow down your options to find the most appropriate fit for your needs.

What to Ask When Hiring Moving Companies in Denver, Colorado

After leveraging referrals from close connections and conducting online research, you'll want to narrow down your list of options to at least 5 different moving companies in the metro area. We'd recommend scheduling in-person estimate appointments with each company on your list. That appointment will give you the chance to ask each company's representative all kinds of questions to get a better sense of their values, processes, customer service, and more.

Before each estimate appointment, make sure you have several questions prepared for the meeting and don't forget to include the following questions.

1. Are You Licensed and Insured?

This is an obvious first question and, while it may sound silly to ask, it's incredibly important to do so. Their license from the USDOT and/or the state agency is necessary because it proves the company is legitimate and reliable. Without that license, consumers have no assurance or protection from theft, fraud, or other crimes.

Each moving company must be insured as well because it takes liability off your plate. If a mover trips and injures themselves at your property on moving day and the company does not have a workman's comp policy in place, you could be held liable for the mover's injuries and the costs of their medical care.

Make sure you have the chance to read a copy of the company's insurance policies and their license. If you can't verify that they are licensed and insured, move on to the next company on your list.

2. Do You Use Subcontractors?

This is an important question to ask because many moving companies will outsource work to subcontractors throughout the year. To be clear: the presence of a subcontractor does not automatically imply lower standards of work or accountability issues. However, it is nevertheless a good idea to know if subs will be involved with your move and who they are.

If your movers work with subcontractors regularly, ask if they will be present on your moving day and if you can get in touch with them too. It's wise to get a sense of the quality of work provided by the subcontractor and to ask them some questions as well.

3. How Do You Handle Customer Complaints?

While everyone wants each move to go smoothly, that isn't always the case. It's an unfortunate reality of the moving industry, and every moving company has at least a few unsatisfied customers. For that reason, it's helpful to understand how each company handles those customer complaints and the type of customer service you'll experience if your move encounters some hiccups along the way.

During each estimate appointment, get a sense of how the companies respond to customer complaints and negative reviews. Do they work with the customer to find a fair and ethical solution to the issues? Or do they tend to stand their ground and slowly fight tooth-and-nail over the complaint?

You may even want to ask for specific examples of customer complaints. By learning more about those experiences and the company's internal processes and public responses, you can get a better perspective on their approach to customer service.

4. Do You Follow Any Eco-Friendly Moving Practices?

Moving to a new home comes with many significant environmental impacts. From the CO2 emissions generated by moving trucks to the packaging waste and deforestation for materials, the process of moving into a new home can be detrimental to the environment. For those reasons, it's in your best interest to find moving companies in Denver, Colorado who adhere to eco-friendly moving practices whenever possible.

At your estimate appointment, ask your movers about their green practices. What steps are they taking every day to minimize carbon emissions and support long-term sustainability? Here are a few examples to look out for:

  • Fuel-efficient fleets of low-emission vehicles
  • Recyclable and/or biodegradable moving supplies
  • Carbon offsetting initiatives

If you care about the future of the planet, make sure the movers you choose share that same commitment to sustainability via green practices.

5. Can You Provide References?

At the end of each estimate appointment, don't forget to ask if you can get in touch with past clients and customers. Those references are invaluable in gauging the company's reputation and service quality, and you'll have the opportunity to ask those past customers more in-depth questions like:

  • Did anything go wrong during your move?
  • Did the movers handle everything with care?
  • How accurate was the company's initial moving estimate?
  • Were the movers timely and efficient?
  • Were the staff helpful and courteous? Or were they rude and incompetent?

Those additional insights will help you narrow down your list of options even further, and soon enough you'll be ready to make a hiring decision.

Get an Estimate with our Colorado Movers

In the 20+ years since our company was founded, we've handled thousands of moves across the country and have grown from a small team of local movers to a large full-service moving company. At Amazing Moves, we stand out from all other moving companies in Denver, Colorado because of our commitment to our customers and our staff. We strive to make every move amazing by delivering the highest quality services and tailoring them to each customer's needs. Whether you're moving to a new state or just down the street, we can meet all your moving needs.

Contact Amazing Moves today to get your FREE in-person estimate with our talented movers.